My father was moved to another Advantage Plan in March by an agent who cold called him. He doesn’t remember giving permission to do an application and never got any correspondence from the agent, nor his name or contact information. We came to find out he was moved to a plan where his UPMC doctors weren’t even in network! When we called the company, they said he couldn’t change back because it was outside of any election period. How can this be allowed to happen? Aren’t there regulations on agents and companies? What are his rights in this situation and what can we do to make sure it doesn’t happen again?